Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining.Ability to provide information about the neighborhood, store services and other customer inquiries.Proactivity in taking care of customers in a calm, professional, and polite manner.Excellent customer service skills and a friendly disposition.Strong communication skills, offering warmth and graciousness in all interactions.High interest in learning about all the Hermès métiers, history and art collection.All other duties assigned by supervisor.Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns.Provide hospitable services, such as holding umbrellas during inclement weather.Demonstrate working knowledge of all métiers (product categories).Assist with directions -have general knowledge of store and neighborhood.Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed.Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary.Provide bespoke and high touch hospitality service to clients in collaboration with the sales team.Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate.Greet and welcome clients as they enter and leave boutique location.Create an effortless luxury environment and exceeding expectations in all hospitality services. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. This position will report to the Operations Manager and support the client experience and represent Hermès in all respects of their duties. The Hermès San Francisco opened in 1987 and focuses on providing extraordinary service to clients as a part of the Western Region.
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